Shipping

General Information

Cuvée Home orders will include shipping fees that will be added to your order total. In-stock items will be shipped via UPS or FedEx, and occasionally USPS. We do not ship outside of the USA at this time. 

We take design and craftsmanship very seriously and we want you to love these pieces as much as we do! Our products are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt and notify us of any damage within 48 hours at hello@shopcuveehome.com. Our team will promptly work on a replacement. 

Item Availability

Please be sure to note the availability status of all items on your order. In-stock items ship within 7 business days of order confirmation. Lead times for backordered and pre-ordered items vary and typically ship within 7 business days once back in stock. Please note that pre-sale dates are estimates and are subject to change. You will be charged upon check-out for pre-sale items.

 

 

Post-Delivery Instructions

We ask that you open and inspect the contents of all boxes immediately upon arrival. Should you find any issues upon delivery, please contact us at hello@shopcuveehome.com for assistance. Any claims for damages must be reported within 48 hours to qualify for credits or adjustments. Please keep all boxes and packing materials until the product is confirmed to be in good working order.

Once an order has shipped, it cannot be cancelled, rerouted, or redirected. Please do not refuse the delivery of any non-damaged shipment as this may result in additional restocking fees, return shipping fees, and may void the eligibility of a refund.

Should you need to return your merchandise, please first review our return policy.

 

Drop Ship Items

Drop ship items are shipped directly from our vendors. These are comprised of any lamps and shades not listed under the ‘Created by Cuvée’ Collection, as well as Art and some pottery. 

All drop ship items are final sale and non-returnable unless defective.  

If your order includes both in-stock and drop ship items, you will receive multiple shipments. Please note that drop ship items can have longer shipping lead times.

Theft Policy

Cuvée Home does not cover instances of theft. When tracking numbers say the package has been delivered, we assume it to be true and are unfortunately not able to cover it. We apologize if theft happens and sincerely hope that the package turns up.