Discover more in our FAQ
Ordering
How long does it take for my order to be received?
How long does it take for my order to be received?
We are committed to processing and shipping all orders within 3-5 business days. Please note that processing times may be longer for larger items to ensure they arrive in perfect condition. For presale orders, our team will reach out to provide you with the shipping date and estimated arrival time.
How can I track my order?
How can I track my order?
Once your order has shipped, you will receive an email with tracking information.
How do I cancel my order?
How do I cancel my order?
If you need to cancel all or part of your order, please contact us as soon as possible. Cancellations are not guaranteed until you receive an email confirming cancellation. Once an order is in the picking/shipping stage, it may not be cancelled. If the order cannot be cancelled, please refer to our Return Policy.
What if my item arrives damaged?
What if my item arrives damaged?
Please refer to our Return Policy page for detailed instructions on reporting and handling damaged items.
Product
How are your products made?
How are your products made?
Our products are crafted with care, often hand-made and hand-painted by skilled artisans. This artisanal process ensures that each piece is unique, with slight variations in color, texture, and finish. For most items, no two pieces are alike, which adds to the individuality and beauty of our products.
Are there care guidelines for your products?
Are there care guidelines for your products?
Some items require specific care which can be found in the item description. If you have any questions regarding how to care for a particular product, please feel free to contact us for assistance.
How often do you restock your items?
How often do you restock your items?
We strive to maintain stock of our items at all times. In the event that an item is out of stock, please contact our team, and we will gladly provide information on when that item will be back in stock, offer a comparable item, or assist you with placing a special order.
Can I get help with decorating advice or product recommendations?
Can I get help with decorating advice or product recommendations?
Yes! We are happy to help with Cuvée Home product recommendations and would be delighted to assist you.
Do you offer discounts or promotions?
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. The best way to stay in the look is to subscribe to our newsletter.
Misc
Do you offer trade or wholesale discounts?
Do you offer trade or wholesale discounts?
Yes, we do offer trade and wholesale discounts with the appropriate and necessary documentation. Please visit our Trade & Wholesale page for more information.
Do you have a physical store or showroom I can visit?
Do you have a physical store or showroom I can visit?
Currently, we are only available online. We do not have a physical store or showroom.
